Frequently Asked Questions (FAQ)
Can I place a sample order to test the quality?
Yes, we welcome sample orders to test and verify the optical clarity and physical properties of our quartz products before placing bulk orders.
What is your typical production and delivery lead time?
Standard sample orders and small batches are shipped within 10 to 15 days upon receipt of the deposit. Larger volumes are scheduled according to exact batch sizes and customization requirements.
Do you have a Minimum Order Quantity (MOQ) requirement?
We offer low MOQ thresholds. Even 1 piece is available for initial dimensional and quality inspection.
What is the standard procedure to place an order?
First, communicate your specific requirements, drawings, or application. Second, we provide an accurate quotation and proposal. Third, the customer approves sample specs and confirms with an order deposit. Fourth, mass production is initiated immediately.
What shipping methods are available and how long does delivery take?
For fast sample orders or small lots, express courier services (DHL, UPS, FedEx, TNT) take around 3 to 5 business days. Airline cargo and sea freight are fully supported for larger commercial volumes.
Do you support customized dimensions, shapes, and tolerances?
Yes, we specialize in tailor-made production according to customer specifications, including custom diameters, thickness, edge beveling, drilling, and CAD technical drawings.